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MOC 10982 On-Demand: Supporting and Troubleshooting Windows 10

About this course

This course is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Target group

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it. The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10

Course contents

  • Describe the processes for planning and using a Windows 10 troubleshooting methodology.
  • Troubleshoot startup issues and operating system services on a Windows 10 device.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote-connectivity issues.
  • Resolve issues that pertain to accessing resources from devices that are domain-joined.
  • Resolve issues that pertain to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device that is running Windows 10.
  • Recover a device that is running Windows 10.

Requirements

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

 

MOC On-Demand: So funktioniert's

MOC On-Demand ist eine neue Trainingsform für Microsoft Official Courses. Lernen Sie die Seminarinhalte im Selbststudium mit Trainingsvideos, praktischen Übungen und Tests - immer dann, wenn es Ihnen Ihr Zeitplan erlaubt.
Wenn Sie einen MOC On-Demand Kurs buchen, erwerben Sie einen Zugang zum Microsoft On-Demand Course Player, mit dem Sie innerhalb von 90 Tagen den Kurs in Ihrer eigenen Geschwindigkeit, integriert in Ihren Arbeitsalltag durchführen können.

Weitere Informationen finden Sie auf unserer MOC On-Demand Seite.

MOC On-Demand Image

Schulung Schulungen Seminar Seminare Training Trainings Kurs Kurse Ausbildung Ausbildungen Test Tests Prüfung Prüfungen Hamburg MOC 20341

Alle On-Demand Kurse können wie folgt gebucht werden:


Preis je Teilnehmer:

90 Tage Zugang:
449,00 € zzgl. MwSt.

180 Tage Zugang:
549,00 € zzgl. MwSt.

Paketpreis inkl. digitale Seminarunterlage:

90 Tage Zugang:
799,00 € zzgl. MwSt.

180 Tage Zugang:
899,00 € zzgl. MwSt.

 

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